Créée en 2004, Uvea Marine Services est une entreprise d’Armement Maritime, basée à Mata-Utu, sur l’île de Wallis dans le Pacifique Sud. Notre activité est de fournir tous les services utiles aux compagnies de navigation. La gestion des équipages de navires immatriculés à Wallis est notre cœur de métier. La fidélité va de pair avec la qualité ! De prestigieux clients, dont PONANT, nous font confiance depuis notre création.
Nos opportunités sont ouvertes à tous. Les principes de non-discrimination et d'égalité de traitement font partie des valeurs essentielles de Ponant.
Job Description
Ensure that PONANT components which make the cruise unique are delivered by the teams => Coordinates efforts among different teams, communicates information, schedules events, and federates the progress of initiatives to achieve specific goals.
Be a privileged contact for guests in order to glean feedback from them or to assist with their needs or questions.
Main Tasks
Collaboration & Guest Communication:
Relay information between operational teams and guests, ensuring seamless communication across departments (housekeeping, food and beverage, front desk).
Act as the liaison between guests and ship crew, addressing inquiries, feedback, and special requests.
Develop materials and ensure accurate distribution of information through the PONANT App and other channels.
Problem Resolution & Quality Standards:
Identify guest complaints, propose solutions, and follow up on corrective actions with the Hotel Manager.
Analyze guest feedback through surveys and comments to uphold PONANT quality standards.
Initiate proactive measures to prevent non-conformities and ensure compliance with charters and operational requirements.
Personalization & Experience Coordination:
Promote onboard services and local offerings, using storytelling to enhance guest experiences.
Coordinate special requests (VIP services, celebrations, solo traveler needs) with the appropriate departments.
Participate in entertainment activities and public relations events, including welcome cocktails and guest dinners, alongside the Cruise Director.
Program & Excursion Support:Assi
st the Cruise Director in organizing daily programming, lectures, and information events.
Accompany guests on shore excursions, assisting guides and ensuring adherence to schedules.
Collaborate with hotel services to confirm dietary requirements and room preparations for special requests.
Profile
Minimum 3 years of experiences in the Palace/ 5* hotel or luxury tourism industry (HOD, concierge chef or Guest relation manager)Know
ledge of luxury service standardsSoft
skills: dynamic, organized,adap
table, interpersonal skillsAuto
nomous and proactive profile
English native, French spoken
Our opportunities are open to everyone. The principles of non-discrimination and equal treatment are part of our values.
Minimum 3 years of experiences in the Palace/ 5* hotel or luxury tourism industry (HOD, concierge chef or Guest relation manager)Know
ledge of luxury service standards
Soft skills: dynamic, organized,
adaptable, interpersonal skills
Autonomous and proactive profile
English native, French spoken